Last updated: October 2026
Farm store goods
We want you to love what you take home from the farm. If something isn’t right, email charlie.jones@joneshomestead.com or call 503-490-2022 within 30 days of purchase and we’ll make it right.
- Honey, beeswax candles, chapstick, soaps, and other non-perishable goods: returnable or exchangeable within 30 days if unused and in original condition. We’ll refund your purchase price once we receive the item back. For shipped orders, return shipping is the buyer’s responsibility unless the item arrived damaged or incorrect.
- Raw milk, dairy, and other perishable foods: for food-safety reasons, perishable items can’t be returned. If there’s ever a problem with the quality of a product, contact us within 48 hours and we’ll replace it or refund you.
Farm experiences and tours
Life happens — and so does Oregon weather.
- Cancellations: cancel at least 48 hours before your scheduled experience for a full refund.
- Rescheduling: need a different day? Contact us any time before your visit and we’ll happily move your booking to another available date at no charge.
- Weather and farm conditions: if we ever need to cancel for weather or animal care, you choose between rescheduling and a full refund.
- Experiences booked through Airbnb follow the cancellation policy shown on the Airbnb listing.
How refunds are processed
Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank. For purchases paid at the farm, we’ll refund you in person or by your preferred method.
Questions?
Email charlie.jones@joneshomestead.com, call or text 503-490-2022, or use our contact form.
Jones Homestead and Operations · 49550 SE Coalman Rd, Sandy, OR 97055